Refund & Returns Policy

1. Eligibility for Returns

• Products can be returned only if they are defective, damaged, or incorrectly delivered.
• You must notify us within 48 hours of receiving the product to be eligible for a return.
• The product must be unused, in its original condition, and returned in the original packaging with all accessories and proof of purchase.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Customized or special-order products
• Digital/downloadable goods
• Items returned without original packaging or accessories
• Products that show signs of use, damage, or tampering

3. Return Process

To initiate a return, please email us at: ftdigitalsolution777@gmail.com

Include the following details:

• Order number
• Reason for return
• Clear photos or video of the product and issue (if applicable)

Our team will review your request and provide instructions for the return process.

4. Refunds

• Once we receive and inspect the returned item, you will be notified of approval or rejection.
• If approved, the refund will be processed within 7–10 business days and credited to your original method of payment.
• Shipping costs for returned items are non-refundable, unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us within 48 hours of delivery.

6. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service or purchasing shipping insurance.

7. Contact Us

For any questions or assistance with returns and refunds, please contact us: